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Customer Service
Our Customer Service Team's policy is one of instant Service, and we are here to help nearly 24 hours a day, 7 days a week- (we are closed from 2-8 AM CST.) If you have any questions, concerns, or problems, please contact the BingoLOL Customer
Service team.
Legal Information
Note
Citizens from the following locations are prohibited from playing for real wagers at BingoLOL. We apologize to the customers from the countries detailed below for the inconvenience caused. The countries are: Albania, Armenia, Azerbaijan, Belarus, Byelorussia, Bosnia, Bosnia and Herzegovina, Bulgaria, Costa Rica, Croatia, Czech Republic, Estonia, Herzegovina, Hungary, Turkey, Iraq, Iran, Israel, Pakistan, Afghanistan, Myanmar, Zimbabwe, Indonesia, Kosovo, Latvia, Lithuania, Malaysia, Moldova, Montenegro, Romania, Russia, Russian Federation, Serbia, Slovakia, Slovenia, Ukraine and Yugoslavia. We reserve the right to refuse or limit any wager without prior notice.
Privacy Policies and Rules
Our game rules and operating policies govern your use of any information taken or used from our website, including your registration, and participation in any Bingo Card game. Please make sure that you read the participating rules carefully. Each time you enter our website and play any of the games we offer, you are confirming your full understanding and acceptance of the participating rules. If you have any questions regarding our rules and policies please contact us for clarification.
1. Registration and participation rules:
In order to play at this website a player must be 18 years old or older and must read and consent to all of the participating rules. BingoLOL members may have only ONE active account per person. If the player information on your Bingo Card account is not valid any winnings in duplicate accounts shall be void. Also, the name on your BingoLOL account must match the name on the credit card(s) used to make deposits to that account. If the account name and credit card name(s) do NOT match, any winnings in that account shall be void. This policy is intended to prevent abuse by criminals who use false names and/or create multiple accounts in an attempt to hide credit card fraud.
To play at BingoLOL you will need to first register for an account by choosing a unique alias and password and entering other information such as e-mail address. You agree to provide only true and current information and you further agree to update this information as necessary to keep it true and current.
2. Game rules and procedures:
The Games will be played according to generally accepted bingo rules and procedures as posted in the "How to Play" sections of the BingoLOL website, as well as other sections of the BingoLOL website and Software, and any other page that governs any particular event, game, or tournament. The Games are for entertainment only, and your participation in the Games is solely for your own personal enjoyment and non-professional use. You agree to keep your Account information secret and confidential and not allow anyone else to use it. Any participation in the Games is at your sole option, discretion, and risk. By playing the Games, you acknowledge that you do not find the Games or BingoLOL to be offensive, objectionable, unfair, or indecent. Any other entrance, access, or use of BingoLOL is strictly prohibited.
3. Legality of participation in games:
You may only participate in the Games if it is legal for you to do so according to the laws that apply in the jurisdiction from where you are connecting. You understand and accept that Company is unable to provide you any legal advice or assurances and that it is your sole responsibility to ensure that at all times you comply with the laws that govern you and that you have complete legal right to play the Games. Participation in the Games is void for whomever and/or wherever prohibited by law. Moreover, Company requires that you be at least 18 years of age to play.
4. No company employees or affiliates:
If you are an officer, director, employee, consultant, or agent of Company or one of its affiliated or subsidiary companies, or suppliers or vendors, you are not permitted to register with BingoLOL or to participate directly or indirectly in any of the Games. Any person found to have violated this section will not be entitled to collect any winnings.
5. Copyrights and trademarks:
The term BingoLOL is the trademark, service mark, and/or trade name of Company. Further, all material on BingoLOL, including but not limited to images, pictures, graphics, photographs, animations, videos, music, audio, text, and the Games, belongs to Company and is protected by copyright law. You obtain no right to use such terms, graphics, text, concepts, or methodologies by using BingoLOL and the materials contained therein and/or herein.
You may install and use the computer programs ("Software") available from BingoLOL on a hard disk or other storage device and make backup copies of the Software, provided that such use and backup copying is only for your own personal use for participating in the Games in accordance with this Agreement, and further, that such installation and use is made through a computer of which you are the primary user. The Software is owned by Company and/or its licensors, and its structure, organization and code are the valuable trade secrets of Company and its licensors. The Software is protected by copyright law and International Treaty provisions, and you obtain no rights to the Software except to use it in accordance with this Agreement. You are strictly prohibited from, and agree not to modify, adapt, translate, reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Software or to create, publish, or distribute derivative works from the Software. The Software is licensed and distributed by Company solely for the purpose of enabling end users of the Software to fully utilize the Games. You may use the Software for online play only on Company's servers. You agree not to create or provide any means (including, without limitation, emulators) through which the Software may be used by others, except for online play on Company's servers. You agree that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited by any applicable laws, restrictions, or regulations.
7. Depositing funds:
To play the Real Money Games, you will be required to deposit bona fide funds into your Account by any of the methods specified at BingoLOL, which may change from time to time on Company's sole discretion. Generally, said funds will be promptly deposited into your Account upon actual receipt of funds by Company and/or its agents. Minimum and maximum limits apply to deposits depending upon your history with BingoLOL, the method of deposit, and other factors as determined solely by Company. All funds will be paid, tracked, and maintained in United States Dollars, except as otherwise stated, and shall not bear interest.
Complimentary or bonus amounts credited by Company into your Account for promotional purposes may only be used to play in the Games. You are not entitled to Deposit or withdraw such amounts without first complying with the additional terms and conditions set forth in each bonus offering, and if none, then the terms and conditions set forth on the Standard Promotional Offer Terms and Conditions are by way of reference specifically incorporated herein. Further, Company reserves the right to reclaim any bonus amounts if you do not use them within the period of time specified.
At BingoLOL.com we process withdrawal requests for our members who play bingo for cash during all normal business days. Business days are Monday-Friday. All withdrawals for members who play bingo for money that are requested prior to 11:59PM EST will be processed the following day. If playthrough has been met and all required documents are on file you will receive your payout by 5PM EST the same day. No processing is done on Saturday and Sunday. Withdrawals requested between the hours of MIDNIGHT EST Friday through 11:59PM EST on Sunday will be processed on Monday.
A player may only have one withdrawal request at any given time, unless one of your requests is for a guaranteed bingo game. If you have made multiple requests for cashouts and none of the requests was a guaranteed bingo win, the first request will be processed and any additional requests will be placed back into your player account.
10. Security checks and review and releases:
To maintain a high level of security, Company reserves the right to conduct a security review at any time to validate your identity, verify your financial transactions, and further document your consent to this Agreement. To facilitate these security checks, you agree to provide such identification or other information or documentation as Company, in its unfettered discretion, deems necessary. If you fail to comply with any security request, Company reserves the right to void your Account. You will be notified of such verification request by electronic mail. Account Balances will be forfeited if you do not sign and return any required affidavit of identity and eligibility, release of liability, and/or publicity authorization.
11. Forfeiture, account closure and confiscation:
The Company reserves the right, in its unfettered discretion, to void any winnings, confiscate any balance, and/or close your account in any of the following circumstances:
- If you have more than one active account at BingoLOL;
- If the name on your BingoLOL account registration does not match the name on the credit card(s) or other payment accounts used to make purchases at BingoLOL;
- If you participate in a BingoLOL promotion and withdraw before fulfilling the requirements of that particular promotion;
- If you provide incorrect or misleading registration information
- If you are not of legal age;
- If you connect from a jurisdiction where participation in the Games is prohibited by law;
- If you have allowed or permitted (intentionally or unintentionally) someone else to use your Account;
- If you have not played at BingoLOL on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other player(s) as part of a club, group, etc.);
- If you have "charged back" or denied any of the purchases or deposits that you made to your Account;
- If you are found cheating or if it is determined by Company that you have employed or made use of a system (including machines, computers, software, or other automated systems) designed specifically to defeat the system;
- If you have lost the privilege of using our chat rooms for inappropriate behavior including but not limited to, foul language, complaining, advertising additional online gaming sites and/or discussing personal account details and transactions;
- If you fail to comply with any of the terms and conditions set forth in this Agreement;
- If multiple players are found to be playing from the same IP address (as in husband/wife accounts). Any multiple players playing from the same IP address must first be approved by the network manager.
- If Company should become aware that you have played at any other online gaming site under any of the circumstances set out above.
12. Disclosure to third parties:
You agree to keep your Account secret and confidential and not allow anyone else to use it. If you intentionally or unintentionally, directly or indirectly, disclose your Username and password to another person, and such disclosure results in a third party participating in the Games using your Username and password, such participation shall be valid, and you will not be refunded any resulting losses at BingoLOL, regardless of whether or not the third party had your consent or not. The Company shall not be required to maintain Usernames or passwords if you misplace, forget, lose, or are otherwise unable to enter BingoLOL because of anything other than Company's error.
13. Indemnity:
You agree to hold Company, its employees, officers, directors, licensees, licensors, affiliates, and subsidiaries harmless and further agree to fully indemnify them from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of your entry, use, or reuse of BingoLOL, participation in the Games, or acceptance of any cash payoff.
14. Suspension, modification, removal and addition of games:
The Company reserves the right to suspend, modify, remove, and/or add any Game on its sole discretion and without notice. In the event of such suspension, modification, removal, or addition of any Game for any reason, Company will not be liable.
15. Abusive or offensive language:
Abusive or offensive language will not be tolerated in the multi-player Games or with Company staff. Any violation of this policy will result in a suspension of playing privileges or such other action as may be required by Company to ensure compliance.
16. Confidentiality and privacy principals:
The Company is committed to protecting your personal information and respecting your privacy in accordance with best business practices. By disclosing your personal information to Company, you consent to the collection, storage, transfer, and processing of your personal information for the purpose of completing your Account related transactions and for Company's internal administration and analysis. Further, to provide you with better service, Company will collect information from you through various technologies, including the use of cookies, and may inform you of changes, new services and promotions that Company determines you may find interesting. Moreover, Company has the right to access and disclose your information as necessary to properly operate Company systems, protect Company and other end users, and to comply with any regulatory or governmental requests. Because of the complex and constantly changing nature of our technology and business, Company does not guarantee error-free performance regarding the privacy of your personally identifiable information and Company shall not be liable for any incidental, consequential, or punitive damages relating to the use or release thereof. By accepting any prize and/or winnings from Company, you consent to the use of your name and/or likeness for advertising and promotional purposes without additional compensation except where prohibited by law.
17. Disclosure of fraudulent activities:
If, on Company's sole determination, you are found to have cheated or attempted to defraud the Games, BingoLOL or Company in any way including but not limited to game manipulation or payment fraud, or if you make untrue and/or malicious comments with regard to Company's operation, Company reserves the right to publicize your actions together with your identity and e-mail address, as well as to circulate this information to other online gaming sites, banks, credit card companies, and appropriate agencies. Further, Company may close any accounts, and forfeit account balances that you have at BingoLOL or at any other Company website, casino, and/or business.
18. No warranties and limited liability:
Your access to BingoLOL, download of the software, and participation in the games is at your sole option, discretion, and risk. the company shall not be liable for computer malfunctions nor attempts by you to participate in the game by methods, means, or ways not intended by the company. BingoLOL, the games and the software are provided to you "as is," without warranty of any kind, either express or implied, including but not limited to, implied warranties of merchantiability, satisfactory quality, fitness for a particular purpose, or non-infringement. the company does not warrant the functions contained in BingoLOL, the games or the software will meet your requirements, nor that their operations will be uninteruppted or error free. the entire risk as to the use, quality, and performance of BingoLOL, the games, and the software lies with you. the company's maximum liability to you or any third party arising out of this agreement or your use of BingoLOL, the games, or the software, whether for breach of contract or in tort, will be limited to the amount, if any, you paid to access party. the company will not be liable for any direct, indirect, punitive, special, incidental, or consequential damages in connection with or arising out of this agreement or your use of BingoLOL, the games, or the software, however they arise, whether for breach of contract or in tort, even if the company received prior notice of the possibility of such damage. in no event, shall company be liable for any malfunctions of the software, bugs, or viruses, resulting in lost data or any other damage to your computer equipment or software. further, company is not required to provide redundant or backup network and/or systems.
19. Settlement of disputes:
You fully accept and agree that the random number generator ("RNG") software will determine the outcome of the Games. Further, in the event of a discrepancy between the result showing on the Software and the gaming server, the result showing on the gaming server shall be the official and governing result of the Game. Moreover, you understand and agree that BingoLOL and Company records shall be the final authority in determining the terms of your participation in the Games, the activity resulting therefore and the circumstances in which they occurred.
If you have any dispute with regard to any outcome in the Games or other activity at BingoLOL, you must submit your complaint to Company in writing within fourteen (14) days of incident by email to Customer Service representative.
21. Entire agreement, modification and amendments:
You fully understand and agree to be bound by the terms and
conditions contained herein and as modified and/or amended from time to time.
BingoLOL reserves the right to modify and amend this Agreement at any time
with or without notice. Such amendments will become effective immediately upon
being posted at BingoLOL. It is your sole responsibility to review this Agreement
and amendments hereto each time you play. The terms and conditions contained
herein represent the complete and final agreement between you and Company and
supersede any and all prior agreements, representations, or statements made
by Company. PLEASE PRINT THIS PAGE AND STORE FOR YOUR FUTURE REFERENCE. IN ADDITION,
WE SUGGEST THAT YOU PRINT AND STORE ALL TRANSACTION RECEIPTS AND GAME RULES
AS APPLICABLE TO YOUR ACTIVITIES.
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